FAQ

• All
• Booking/Payment
• Cancellation/Refund
• Ticket Pick-up
• Verified Member
• Fraudulent Reservation/Transaction
• FacePass

• Booking/Payment

  

  The service fee for each genre is as follows.

  • Ticket Service Fee Adjustments
    • Musicals/Concerts (excluding certain products such as online concerts, fan club memberships, etc.): 8,000 won
    • Other Performances/Sports: 3,000 won
    • Leisure/Exhibitions: Free
    • Service fees may vary by product, so please check when making a purchase.
  • Ticket Service Fee includes
    • Website maintenance and related costs
    • Payment process supporting Fraud Detecting System
    • Technology fees for preventing bot and macro-related fraudulent bookings
    • System support for global reservations
• Booking/Payment

  

  Interpark Global only accepts credit cards issued outside of South Korea.

  • Accepted types: VISA, MASTER, AMEX, JCB, and UNIONPAY

  Please note that we do not accept credit cards issued in South Korea.

• Booking/Payment

  

  See “My ticket” on this website.

• Booking/Payment

  

  Transaction details of credit card can be checked at “My Ticket” on this website. It may take several days to check the transaction details on the credit card company.

• Booking/Payment

  

  See “My Ticket” and you will find your seat number.

• Booking/Payment

  

  If you purchased tickets for performing arts or concerts on the website, the process is completed. You can get your tickets from the box offices at the venue and just enjoy the show.

• Booking/Payment

  

  Seat change is not possible after booking process is completed. Please cancel the previous order and re-book.

• Booking/Payment

  

  We support payment in 24 currencies including KRW, USD, JPY, and CNY.

  The available payment currencies can be confirmed after entering your credit card information in the payment window. You can choose between the currency of your credit card’s issuing country and Korean Won(KRW).

  • VISA, MASTER (24 currencies) KRW, USD, EUR, JPY, SGD, AUD, HKD, THB, GBP, CAD, RUB, TWD, MYR, VND, PHP, MNT, NZD, AED, MOP, BRL, KZT, NOK, SAR, TRY
  • JCB (4 currencies) KRW, USD, JPY, TWD
  • UNIONPAY (2 currencies) KRW, USD
• Booking/Payment

  

  To use a credit card issued in South Korea, please make your reservation at Interpark Ticket

• Booking/Payment

  

  A queue occurs when a limited number of tickets are available for purchase at a time, but many customers want to purchase tickets at the same time. The queue ensures that tickets are allotted on a first-come, first-served basis while detecting and blocking traffic that attempts to fraudulently purchase tickets using bots or macros.

• Booking/Payment

  

  Yes, it applies to all products that can be booked on Interpark Ticket.

• Booking/Payment

  

  No, you can't skip the queue.

• Booking/Payment

  

  No. Your queue number does not guarantee you a ticket, as there are a limited number of tickets and many customers who want them. (Good luck).

• Booking/Payment

  

  No. You can only receive one queue number with one account. If you attempt to receive multiple queue numbers, the first queue number you receive will be closed.

• Booking/Payment

  
  • You can only receive one queue number with one account.
  • Using other apps or sites while you're in the queue can cause errors. Please refrain from using other apps while waiting for your queue number.
  • Keep an eye on your queue screen. Make sure your screen doesn't go dark or turn off.
  • When on the move, cell service may be unreliable and you may lose your connection. Try to stay in one spot while in the queue.
  • Frequent device or browser window changes can cause the queue to close.
  • Do not refresh the page, close or exit the queue page.
  • Don't use a VPN, as it may be seen as a bot or macro and blocked.
• Booking/Payment

  

  If you've already received a queue number, you'll be asked if you want to keep the existing queue or get a new one. If you choose to keep the existing queue, you will keep the number on the device that received it. If you choose a new queue, you'll need to start waiting again from the beginning on a new device.

• Booking/Payment

  

  For products where you can see the sold-out rate, the sold-out rate will be displayed when 90% or more of all seats have been paid for. However, this may differ from the number of seats available for selection as it is based on tickets that have been paid for.

• Booking/Payment

  

  Depending on the organizer, there may be limitations on the number of tickets you can book per "order" or "member" for each event.

• Booking/Payment

  

  Interpark Ticket is only available through the following channels.

  • tickets.interpark.com: Interpark Ticket allows you to conveniently search for and book tickets 24/7.
  • Interpark Tickets App: Download the app for your Apple or Android device from the respective app stores.
  • Interpark app: Download the app for your Apple or Android device from the respective app stores.
• Booking/Payment

  

  The availability of remaining seat information can change based on the preferences of the event organizer. For events with high ticket demand, there can be a delay between the displayed information and actual sales, leading to potential inaccuracies. Therefore, we sometimes choose not to provide this information in agreement with the event organizer.

• Booking/Payment

  

  If payment is not completed within six hours of receiving the booking waitlist notification, the booking will be automatically canceled and refunded.

• Booking/Payment

  

  If payment is not completed within six hours after receiving the booking waitlist notification, the opportunity to book will pass to the next person on the waitlist. Please make sure to complete the payment within six hours after receiving the notification.

• Booking/Payment

  

  InterparkTriple adheres to web accessibility and web standards.

  PC and Mobile Environment: We recommend using standard web browsers such as Google Chrome or Microsoft Edge. If the ticket booking window doesn't open, please update your browser to the latest version, clear your cache, and try again.

  Interpark Ticket App: Please update the app to the latest version on your Apple or Android device from the respective app stores.

• Booking/Payment

  

  For domestic customers who are verified Interpark members, payments can be made using credit cards issued in Korea. However, global members can only use credit cards issued outside of Korea. Please ensure you have a valid credit card ready before making a purchase.

• Booking/Payment

  

  Once the payment is completed, you cannot apply a coupon. However, you can use the coupon if you cancel the same seat and rebook it. Please note that cancellation and rebooking may incur fees according to the event's fee policy, so be sure to check any applicable fees before proceeding.

• Booking/Payment

  

  Before the Sale Begins:

  • Prepare your Interpark account.
  • Ensure your membership information, including delivery details, is up to date.
  • Decide which device you will use for booking and log in to Interpark.
  • Review the casting, timing, and venue seating information to plan your strategy.
  • Check the detailed product information for any booking restrictions or identity verification requirements set by the event organizer.

  On Sale:

  • Enter the detailed product page and wait before the booking starts.
  • Once the booking begins, you will receive a queue number. Do not refresh or close the window, as this will reset your queue number.
  • Ensure you are only booking from one device per account, or your booking may be restricted.
  • You can see the available seats in real-time without refreshing, so please wait patiently.
• Booking/Payment

  

  The payment time is limited to allow as many people as possible to use the ticket service. After selecting a seat, use the timer at the top of the payment page to determine how much time is left. After the 7-minute time limit, you will lose your seat and be returned to the first screen of the reservation, so please complete the payment within the time frame.

  However, the timer is only a facilitating indicator and may differ from the actual time depending on the user's environment. Errors can occur temporarily due to unforeseen circumstances such as natural disasters or heavy traffic.

• Booking/Payment

  

  The reservation system has been reorganized, allowing you to check available seats in real-time without having to refresh them. Even if you do not refresh, the preempted seat disappears, and the canceled seat becomes available again!

• Booking/Payment

  

  If you choose the same seat around the same time as other users, you can see the 'This seat has already been selected' pop-up.

• Booking/Payment

  

  When zooming in and out, the mobile web environment of a specific device is configured to enlarge the browser. In this case, reservations can be made by downloading the Interpark Ticket app from the App Store to Apple or Android devices.

  • Devices confirmed with the issue so far: Galaxy Fold
• Cancellation/Refund

  

  Log on to the website and go into “My Ticket”. You can find “Cancel Ticket Order” button, and proceed the following steps.

  *Cancellation Deadline

  • 5pm of the day before the show for weekdays and holidays,
  • 11am of the day before the show for Saturday
• Cancellation/Refund

  

  There is no cancellation fee when you cancel your order by 11:59 pm of the day that you booked.

• Cancellation/Refund

  

  If the transaction information has not been passed to a credit card company, your cancellation request process would be completed right away. However, if the tickets are cancelled after the transaction information has been passed to a credit card company and the payment amount has been set, it will take about 5-7 days for a credit card company to cancel the transaction. The amount of the cancelled tickets will be deducted from the following month’s credit card bill. Please contact your credit card company as each company may have different refund polices. If a foreign credit card was used for booking, a profit or loss of foreign exchange could be occurred as a result of the different exchange rates between the booking date and the cancellation date. Also, international transaction fees could be applied even though the transaction has been cancelled. Please contact the credit card company that was used for booking to find out exact exchange rates and fees.

• Cancellation/Refund

  

  1. Log in screen → Click on "I forgot my Password"

  2. Input the email address used for membership registration → We will send you a link to reset your password.

  3. Click on the password reset link → Go to the password reset page

  4. Reset your password → Done

  5. Please login with your new password.

  Go to 'I forgot my Password'

• Cancellation/Refund

  

  Partial cancellation is possible depending on shows. Some shows are not accepting partial cancellations, so please check the status of partial cancellation when you are booking.

• Cancellation/Refund

  

  Cancellation fee could be different from each show. Please check out purchase details on “My Ticket.”

• Ticket Pick-up

  

  It is possible for non-purchaser to pick up tickets, but the picking up process may be different from each venue. Please be aware that the proxy pick up of tickets may be restricted depending on the types of shows, check the notice on the show details page you have reserved. If other person want to pick up the tickets and print out the booking details from “My Ticket” on the menu bar. When confirmation number and the identification of the purchaser are provided, the person can get the tickets.

• Ticket Pick-up

  

  The possibility of entrance depends on shows. Some shows do not allow entrance after the show’s started, especially classical concerts or operas. In such cases, you may enter the concert during the intermission and attend the second half of the show. When you are entering the show after it’s started, you may not able to claim your seat, and you can find your seat during the intermission. Please take your enough time to get there for your pleasure and convenience.

• Ticket Pick-up

  

  • Pick-up at venue : If you bring your confirmation number and identification to the box office on site on the day of the show, you will get your tickets. Ticket pick-up is available from 1 hour prior to the show. Please note that tickets cannot be re-issued whether those are stolen or lost after being picked up once.

  • Print-at-home : You can printed from My Page > My Ticket. It is allowed to enter directly with Print-at-home ticket.

• Ticket Pick-up

  
  • Pick-up at venue : Tickets cannot be picked up before the day of the show. Please come to the venue with enough time to take your tickets from the box office at the venue because there might be chances to take quite a long time to get your tickets.
  • Print-at-home : You can printed from My Page > My Ticket. It is allowed to enter directly with Print-at-home ticket.
• Verified Member

  

  It is a service exclusive to Interpark Global members, enabling them to verify their identity before purchasing tickets. Only members who have completed identity verification on the product page can make reservations. We will ensure a safe and convenient ticket reservation and event participation experience by restricting access for unauthorized purposes such as ticket resale. Please keep your passport and smartphone handy to verify your identity. If you are a Korean passport holder, please use the Interpark Ticket site.

• Verified Member

  

  You can be a "Verified Member" by finishing identity verification on the product page you wish to reserve. To verify your identity, please follow the steps below:

  1. Click "Verified Member Only" button on the product page.
  2. Scan the QR code provided on the verification instruction pop-up window with your mobile phone.
  3. You will be sent to the verification page and please accept the Privacy Policy and KYC. If you did not provide an e-mail address during sign-up, you will need to enter one.
  4. Enter the verification number sent to your e-mail, select your nationality, and take a picture of your passport as instructed.
  5. Review and edit the passport information if necessary.
  6. Take a picture of your face as instructed.
  7. Once the verification is complete, refresh the product page on your PC.
  8. If the verification is successful, the "Buy Ticket" button will be displayed on the product page on your PC.
• Verified Member

  

  If your status is marked as ‘Declined,’ it means your submission was completed, but the verification process was unsuccessful. To resolve this, go to the product detail page and click the ‘Request to Initialize Submission’ button. Once your request is reviewed by the administrator, your status will be updated, allowing you to retry verification.

  If your status shows as ‘Pending Admin Approval,’ this indicates that your passport name wasn’t saved correctly, and administrator approval is required. To ensure smooth ticket reservations and usage, your registered name must match the name on your passport.

  Please note that administrator review may take up to 24 hours. After submitting your request, wait for the update before revisiting the site.

• Verified Member

  

  Verified Member Only requires one-time identity verification per account, and the verified information cannot be reused. If you have multiple accounts, verify your identity with the account you intend to use for purchasing tickets.

• Verified Member

  

  If you delete your account, all verified information will also be erased, making it possible to verify with a different account. However, accounts restricted for misuse or other violations cannot be deleted. To avoid disruptions with ticket services, please manage your account carefully.

• Verified Member

  

  If verification fails, the screen will display the reason for the failure. To minimize errors, follow these tips when attempting verification:

  • Only physical passports are accepted for verification. Photos or copies of your passport are not allowed.
  • Align your passport and face with the on-screen guidelines during the capture process.
  • Ensure there’s no glare or reflection on your passport or face, as this can disrupt recognition.
  • Your face must match the photo on your passport.
  • Keep your mobile device steady for at least 5 seconds while capturing your details. If your device specifications are low or your network connection is unstable, the data may not save correctly, causing the process to fail.
  • Once verification is complete for one account, the same information cannot be used for another account.
  • If you encounter a temporary network error, please wait a moment and try again.
• Verified Member

  

  If you are a South Korean citizen residing abroad, please use Interpark Ticket. On Interpark Ticket, you can verify your identity via mobile authentication or I-PIN, which will allow you to access all services more conveniently after verification.

  However, if you do not have a Korean resident registration number or mobile authentication is unavailable, you may submit supporting documents proving your status as an overseas Korean. After verification, interpark global will guide you through the identity verification process.

  • Required Supporting Documents
    • Certificate of Overseas Korean Registration
    • South Korean Passport

  ※ The Certificate of Overseas Korean Registration can be obtained online through the Overseas Koreans Agency.

  ※ If obtaining the Certificate of Overseas Korean Registration is difficult, a Foreign Registration Card may be accepted as a substitute.

  • Submission Information
    • Customer Center (help.global@nol-universe.com)
    • Please include your account ID Important Note
      • If the submitted documents are found to be falsified, your access to the service will be immediately restricted.

  Thank you.

• Verified Member

  

  There is no age limit for identity verification.

  However, you may not be able to make a reservation or attend to products with age restrictions.

• Verified Member

  

  The Verified Member Only service is an identity verification service introduced to prevent fraudulent reservations.

  Therefore, reservations can only be made with the verified information.

  After identity verification, you cannot modify your name, date of birth, or email address.

• Verified Member

  

  Identity verification is mandatory before making a reservation for performances marked as Verified Member Only.

  If you attempt to complete the verification process close to the ticket opening time, high traffic may cause difficulties, so please complete the verification at least one to two days in advance. Additionally, once the verification is completed, you can make reservations for Verified Member Only performances without additional verification.

• Verified Member

  

  Please check your spam or other mailboxes.

  If there is a temporary network issue, errors may occur, so please try again later.

• Verified Member

  

  For ticket reservations, only English names are accepted. If your passport name isn’t in English or contains special characters, your reservation cannot proceed. Before verifying, ensure your passport information is accurately recognized. If non-English characters or special symbols are included, please submit a name correction request.

  You can check the status of your saved name on My Page.

• Fraudulent Reservation/Transaction

  

  Fraudulent activities refer to criminal actions that disrupt fair ticket reservations and online transactions, causing significant harm to both customers and the service. To promote a mature and transparent performance culture, Interpark strictly regulates and manages such activities in accordance with "Article 33 of the Terms of Service."

  Fraudulent Activity Subjects

  • To prevent increasingly sophisticated fraudulent activities, the criteria for identifying such activities are continuously updated in line with Interpark's policies.

  1. Purchasing or using illegal programs
  2. Using abnormal methods (e.g., direct links)
  3. Repeated cancellations for fraudulent purposes, such as manipulating rankings or illicit transactions
  4. Abusing payment methods, such as unpaid bank transfers
  5. Engaging in unauthorized transfers or illegal resale of tickets
  6. Authentication through identity theft or forgery
  7. Refund request for tickets after the viewing date has passed

  Check Point!

  • Illegal ticket transfers through private transactions may lead to additional issues, such as fraud and the leakage of personal information. Please avoid engaging in such transactions, as all responsibility lies with the parties involved. interpark and the event organizers cannot provide any assistance in these cases.
• Fraudulent Reservation/Transaction

  

  Depending on the severity of the fraudulent activity, penalties may be more severe than those initially stated. In cases that require legal action, the matter will be handled in accordance with relevant laws and regulations.

  Penalty Guidelines for Fraudulent Activities

  • Using illegal programs or abnormal methods (e.g., direct links)
  • In the case of authentication through identity theft or forgery
  • In the case of requesting a refund for tickets after the viewing date has passed
    • 1st warning > 3-month reservation restriction │ Cancellation of all reserved tickets
    • 2nd warning > 6-month reservation restriction │ Cancellation of all reserved tickets
    • 3rd permanent suspension > Permanent membership suspension │ Cancellation of all reserved tickets
  • Repeated cancellations for fraudulent purposes, such as manipulating rankings or illicit transactions
    • 3-month reservation restriction │ Cancellation of all reserved tickets
  • Abusing payment methods, such as unpaid bank transfers
    • 3-month restriction on using the bank transfer payment option
  • Engaging in unauthorized transfers or illegal resale of tickets
    • Permanent membership suspension │ Cancellation of all reserved tickets

  ▷ To submit appeals or objections, please contact the Customer Center (help.global@nol-universe.com) within 30 days if possible.

• FacePass

  

  FacePass is a system introduced to streamline the procedures and time required for identity verification and to prevent the illegal sale and distribution of tickets. Once face registration is complete, your face will be scanned by a camera at entry, allowing you to enter without ticket verification.

• FacePass

  
  • You can register through your booking details or mobile Ticket for products with FacePass.
  • Face registration follows these steps:

  1. Click the "Register Your Face" button. For PC, scan the QR code with your smartphone. (Consent to providing personal information to third parties is required.)
  2. Select the app for face registration.
  3. Review the terms and click "Agree and Continue."
  4. Take photos of your face from the front, as well as from the top, bottom, left, and right angles.

  • Once face registration is complete, click the [OK] button.

  • You can register via "My Page > FacePass."

• FacePass

  
  • If the face you are trying to register differs from the one previously registered, registration will fail. Registered face information is retained for one year after consent withdrawal to prevent misuse.
  • For inquiries regarding FacePass registration errors or issues, please contact Toss Customer Service (support@toss.im). Please note that we cannot respond to inquiries unrelated to the FacePass service.
  • For inquiries related to passport and facial capture required for Verified Member Only, please refer to the [Verified Member FAQ].
• FacePass

  
  • To prevent fraudulent use of the service, once a face is registered, it cannot be modified.
  • Please ensure no one else uses your account. If someone registers face information using your phone or account, the company is not responsible for any resulting issues.
• FacePass

  
  • Check for the "FacePass" mark on the product page.
• FacePass

  
  • You can cancel the service via "My Page > FacePass."
  • Once canceled, you will no longer be able to enter using facial recognition.
• FacePass

  
  • Your face photo will be deleted when you unsubscribe from the service. If you wish to use the service again, you will need to register your face again.
  • However, for the purpose of identity verification, the data will be separately stored and retained for one year from the point of service cancellation. (In accordance with the data deletion policy, it will only be used for identity verification purposes upon re-registration and will be discarded after one year.)
• FacePass

  

  Facial information (original image, feature data) is encrypted and securely stored and managed by Toss.

  • In accordance with the [Personal Information Protection Act], personal information processors (public institutions, corporations, organizations, and individuals) can collect personal information with the consent of the data subject (customer).
  • Facial photos taken in the Interpark APP are not stored by Interpark. They are transferred to Toss and immediately deleted afterward.
• FacePass

  

  Facial information (original image, feature data) is encrypted and securely stored and managed by Toss.

  To maintain a global standard of security, Toss has obtained international security certifications such as ISO 27701 and CBPR (the first in the fintech industry).

• FacePass

  

  No, facial information (original image, feature data) kept by Toss will not be provided to Interpark or agencies under any circumstances. Only the authentication result (success/failure) is shared to provide the Toss FaceAccess service.

• FacePass

  

  No, the information obtained through the Toss FaceAccess solution and FacePass service is not used for any purpose other than providing the relevant service.